L'ingénierie à visage humain

Third-party Application Maintenance

Targets:

To control costs, ensure a constant level of service and quality, gain access to high-profile skills as well as a guarantee the quality of service thanks to a commitment to results.

Third-party Applications maintenance consists in delegating the maintenance of one’s own applications portfolio to a partner company. By following this process, a company aims at reducing its production and operational costs.

The main objectives of this are to control costs, ensure a constant level of service and quality, gain access to high-profile skills as well as a guarantee the quality of service thanks to a commitment to results.

Third-party applications maintenance gathers most current operational tasks in IT dpt:

  • Corrective maintenance of applications
  • Setup management
  • Recurring evolutions
  • Mandatory/regulatory evolutions
  • User assistance and support

Our solutions

Step-by-step implementation, adapted resources, thorough follow-up and steering, indicators for control, conformity and quality.

The cycle of life of third-party application maintenance is split in three steps:

Human resources

A transversal team (General Director, Technical Manager)

An operational team (Third-party maintenance Manager and collaborators), supported by CELAD’s technical competence centers

Follow-up and steering

 Various meetings allow following-up on the thorough management of the team’s effort (weekly progress follow-up, monthly steering committee, quarterly quality meeting…).

Indicators

 Follow-up indicators help ensuring that commitments are respected as well as controlling the conformity of delivered services and keeping up their quality level.

Strong points:

High reactivity, perfect control of workload peaks, flexibility, time gain, customer-oriented management, costs control and optimization, control of risks, strong commitment.

  • High reactivity and perfect control of workload peaks (whether it rises or drops)
  • Flexibility and adaptability to our customer’s contaxt, as every customer follows their own methodology and project management
  • Gain of time for your collaborators by freeing them of certain tasks and allowing focusing full-time on their own job
  • Customer-oriented management (with our technical and commercial teams)
  • We are able to make strong commitments
  • We offer true management regarding the control of risks
  • Third-party application maintenance also covers recurrent IT activities

Our references:

We have a strong experience based on 8 years of externalized projects

I-BP
I-BP
Banking sector
  • 25 to 30 collaborators working from headquarters
  • Large systems, COBOL/PACBASE/DB2/Java/J2EE, Client/server
  • Scalable, corrective and curative maintenance, configuration, information requests
Echovox
ECHOVOX
Multimedia mobile solutions specialist
  • 4 collaborators
  • Java/J2EE.
  • Corrective & scalable maintenance.
Index
INDEX MULTIMEDIA
Mobile contents publishing
  • 16 collaborators
  • Java/J2EE.
  • Corrective and scalable Maintenance; configuration.
Natixis
NATIXIS
Banking sector
  • 6 collaborators
  • Large systems, PACBASE, DB2, DL1.
  • Scalable maintenance.