Third-party Application Maintenance
Targets:
To control costs, ensure a constant level of service and quality, gain access to high-profile skills as well as a guarantee the quality of service thanks to a commitment to results.
Third-party Applications maintenance consists in delegating the maintenance of one’s own applications portfolio to a partner company. By following this process, a company aims at reducing its production and operational costs.
The main objectives of this are to control costs, ensure a constant level of service and quality, gain access to high-profile skills as well as a guarantee the quality of service thanks to a commitment to results.
Third-party applications maintenance gathers most current operational tasks in IT dpt:
- Corrective maintenance of applications
- Setup management
- Recurring evolutions
- Mandatory/regulatory evolutions
- User assistance and support
Our solutions
Step-by-step implementation, adapted resources, thorough follow-up and steering, indicators for control, conformity and quality.
The cycle of life of third-party application maintenance is split in three steps:
Human resources
A transversal team (General Director, Technical Manager)
An operational team (Third-party maintenance Manager and collaborators), supported by CELAD’s technical competence centers
Follow-up and steering
Various meetings allow following-up on the thorough management of the team’s effort (weekly progress follow-up, monthly steering committee, quarterly quality meeting…).
Indicators
Follow-up indicators help ensuring that commitments are respected as well as controlling the conformity of delivered services and keeping up their quality level.
Strong points:
High reactivity, perfect control of workload peaks, flexibility, time gain, customer-oriented management, costs control and optimization, control of risks, strong commitment.
- High reactivity and perfect control of workload peaks (whether it rises or drops)
- Flexibility and adaptability to our customer’s contaxt, as every customer follows their own methodology and project management
- Gain of time for your collaborators by freeing them of certain tasks and allowing focusing full-time on their own job
- Customer-oriented management (with our technical and commercial teams)
- We are able to make strong commitments
- We offer true management regarding the control of risks
- Third-party application maintenance also covers recurrent IT activities
Our references:
We have a strong experience based on 8 years of externalized projects
Banking sector
- 25 to 30 collaborators working from headquarters
- Large systems, COBOL/PACBASE/DB2/Java/J2EE, Client/server
- Scalable, corrective and curative maintenance, configuration, information requests
Multimedia mobile solutions specialist
- 4 collaborators
- Java/J2EE.
- Corrective & scalable maintenance.
Mobile contents publishing
- 16 collaborators
- Java/J2EE.
- Corrective and scalable Maintenance; configuration.
Banking sector
- 6 collaborators
- Large systems, PACBASE, DB2, DL1.
- Scalable maintenance.