L'ingénierie à visage humain

Third-party Application Maintenance

Targets

To control costs, ensure a constant level of service and quality, gain access to high-profile skills as well as a guarantee the quality of service thanks to a commitment to results.

Third-party Applications maintenance consists in delegating the maintenance of one’s own applications portfolio to a partner company. By following this process, a company aims at reducing its production and operational costs.

The main objectives of this are to control costs, ensure a constant level of service and quality, gain access to high-profile skills as well as a guarantee the quality of service thanks to a commitment to results.

Third-party applications maintenance gathers most current operational tasks in IT department:

  • Corrective maintenance of applications
  • Setup management
  • Recurring evolutions
  • Mandatory/regulatory evolutions
  • User assistance and support

Our solutions

Step-by-step implementation, adapted resources, thorough follow-up and steering, indicators for control, conformity and quality.

The cycle of life of third-party application maintenance is split in three steps:

Human resources

A cross-functional team (General Director, Technical Manager)

An operational team (Third-party maintenance Manager and collaborators), supported by CELAD’s technical competence centers

Follow-up and steering

Various meetings allow following-up on the thorough management of the team’s effort (weekly progress follow-up, monthly steering committee, quarterly quality meeting…).

Indicators

Follow-up indicators help ensuring that commitments are respected as well as controlling the conformity of delivered services and keeping up their quality level.

Strong points

High reactivity, perfect control of workload peaks, flexibility, time gain, customer-oriented management, costs control and optimization, control of risks, strong commitment.

  • High reactivity and perfect control of workload peaks (whether it rises or drops)
  • Flexibility and adaptability to our customer’s context, as every customer follows their own methodology and project management
  • Gain of time for your collaborators by freeing them of certain tasks and allowing full-time focus on their own job
  • Customer-oriented management (with our technical and commercial teams)
  • We are able to make strong commitments
  • We offer true management regarding the control of risks
  • Third-party application maintenance also covers recurrent IT activities

Our references:

We have strong experience based on 8 years of externalized projects

I-BP
I-BP
Banking sector
  • 50 collaborators working from headquarters
  • Large systems, COBOL/PACBASE/DB2/Java/J2EE, Client/server, SHAREPOINT
  • Scalable, corrective and curative maintenance, configuration, information requests
Echovox
ECHOVOX
Multimedia mobile solutions specialist
  • 4 collaborators
  • Java/J2EE.
  • Corrective & scalable maintenance.
Index
INDEX MULTIMEDIA
Mobile contents publishing
  • 16 collaborators
  • Java/J2EE.
  • Corrective and scalable Maintenance; configuration.